At 396jl, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect from you, why we collect it, how it is stored and used, who it may be shared with, and what rights you hold over your data under Philippine law and our PAGCOR licensing obligations. Please read it carefully before creating a 396jl account.
Everything 396jl does with your personal data is guided by the six core principles established under the Philippine Data Privacy Act of 2012. These principles are not optional — they are the foundation of how we handle every piece of information you share with us.
You have the right to know when 396jl collects your personal data, what it is used for, and who it may be shared with. This Privacy Policy is the primary mechanism through which 396jl meets its transparency obligations to you as a data subject under Philippine law.
396jl only collects personal data for specific, explicitly stated, and legitimate purposes directly connected to operating a PAGCOR-licensed online gaming platform, fulfilling our regulatory obligations, and providing you with the services you have requested.
We collect only what is necessary. The personal data 396jl processes is limited to what is adequate, relevant, and not excessive in relation to the purposes for which it is collected and processed. We do not collect data speculatively or for undefined future uses.
396jl implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, alteration, disclosure, or access. This includes SSL/TLS encryption, access controls, and regular security assessments of our data processing infrastructure.
396jl takes reasonable steps to ensure that personal data held in your account is accurate and kept up to date. You are responsible for keeping your registered account details current, and you may update your information at any time via your Account Settings. Outdated information may affect service delivery and regulatory compliance.
Personal data will not be retained longer than necessary for the purposes for which it was collected, or as required by applicable Philippine law or PAGCOR regulations. After the applicable retention period, data is securely deleted or anonymised in accordance with our data retention schedule.
This Privacy Policy applies to all personal data collected, processed, and stored by 396jl Casino ("396jl", "we", "us", "our") in connection with the operation of the online gaming platform accessible at 396jl.club, including all associated subdomains, mobile interfaces, and services offered through the platform.
396jl acts as the personal information controller (PIC) in respect of all personal data collected through the 396jl platform, as that term is defined in Republic Act No. 10173. This means 396jl determines the purposes and means by which your personal data is processed.
This Privacy Policy covers all individuals who interact with 396jl, including registered account holders, individuals who browse the platform without registering, and individuals whose personal data is received in connection with financial transactions processed through the platform. It does not apply to the data practices of third-party service providers who operate under their own, separate privacy policies.
By creating a 396jl account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not consent, please do not create an account or use the platform.
396jl collects the following categories of personal data from or about you, depending on how you interact with the platform:
396jl processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation & management Creating and maintaining your 396jl account, authentication, and account security. |
Registration data, technical data, communications data |
| Identity & age verification (KYC) Verifying you are 21+ and confirming your identity as required by PAGCOR. |
Registration data, KYC / identity documents, facial verification |
| Processing deposits & withdrawals Facilitating and recording all financial transactions through your wallet. |
Registration data, financial & transaction data, KYC data |
| Regulatory compliance & reporting Meeting PAGCOR licence conditions, AMLA reporting, and NPC obligations. |
All categories as required by the applicable regulation |
| Fraud prevention & security Detecting, investigating, and preventing fraud, cheating, and money laundering. |
Financial data, gaming data, technical data, KYC data |
| Responsible gaming Monitoring gaming behaviour, administering limits, and processing self-exclusion requests. |
Gaming activity data, registration data, communications data |
| Customer support Responding to your queries, resolving disputes, and improving support quality. |
Registration data, gaming data, financial data, communications data |
| Marketing communications Sending you promotional offers, bonus notifications, and platform updates where you have opted in. |
Registration data, gaming preferences, marketing preference records |
| Platform improvement Analysing aggregated, anonymised usage data to improve the platform's features and performance. |
Technical data, gaming data (aggregated & anonymised) |
Under the Data Privacy Act of 2012, 396jl relies on the following lawful bases when processing your personal data:
396jl does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
396jl is required by PAGCOR licensing conditions and by the Anti-Money Laundering Act to report certain transactions and account information to the Philippine Amusement and Gaming Corporation, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement authorities as required by applicable law. Such disclosures are mandatory and not subject to your consent.
To process deposits and withdrawals, 396jl shares necessary financial data with payment service providers including GCash, Maya, BPI, BDO, Metrobank, and other payment gateways authorised to process transactions on behalf of 396jl. These providers receive only the minimum data necessary to process the specific transaction and are contractually bound to data security standards consistent with Philippine law.
396jl may use authorised third-party KYC and identity verification service providers to assist with the verification of player identity and age. These providers process identity document images and, where applicable, facial verification data on 396jl's behalf under data processing agreements that bind them to equivalent data protection obligations.
Third-party game providers whose games are hosted on the 396jl platform may receive technical session data (such as your player session token, bet amounts, and game results) necessary to operate and render their games correctly. These providers do not receive your name, contact details, or full financial information.
Cloud hosting, data storage, security monitoring, and customer support platform providers that process data on behalf of 396jl as personal information processors (PIPs) are bound by contractual data processing agreements requiring them to process your data only on documented instructions from 396jl and to maintain appropriate security standards.
The 396jl platform uses cookies and similar tracking technologies to operate certain platform functions, personalise your experience, and analyse platform usage. Below is a summary of the types of cookies 396jl uses:
You may control cookie settings through your browser settings. Please be aware that disabling certain cookies may impair the functionality of the 396jl platform, including your ability to log in and play games.
396jl implements a layered approach to data security to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
396jl retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
Upon expiry of the applicable retention period and in the absence of any legal hold or regulatory obligation requiring continued retention, 396jl will securely delete or irreversibly anonymise your personal data.
The 396jl platform is operated for Filipino players within the regulatory framework of the Philippines. However, certain third-party service providers that process data on our behalf, including cloud infrastructure providers and game software companies, may operate servers or processing facilities located outside the Philippines.
Where personal data is transferred to or processed in a country outside the Philippines, 396jl ensures that appropriate safeguards are in place, which may include:
By using the 396jl platform, you acknowledge that your personal data may be processed in other countries as described above, subject to the safeguards outlined in this section.
Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in respect of your personal data held by 396jl:
You have the right to obtain confirmation from 396jl as to whether personal data concerning you is being processed, and if so, to receive a copy of that personal data and information about how it is being used.
You have the right to request correction of inaccurate or incomplete personal data held by 396jl. For most account information, you can update your details directly via Account Settings. For KYC-related data, please contact our support team.
You may request that 396jl delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to 396jl's legal obligations to retain certain data under PAGCOR and AMLA requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
Where technically feasible and legally permissible, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller.
If you believe that 396jl has not complied with its obligations under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact 396jl via the live chat support widget on the platform or send a written request to [email protected]. We will respond to your request within thirty (30) days of receipt. We may need to verify your identity before processing certain requests.
The 396jl platform is strictly intended for adult users aged twenty-one (21) years and above, in accordance with PAGCOR's minimum age requirements for online gambling in the Philippines. 396jl does not knowingly collect personal data from individuals under the age of 21.
If 396jl becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has created a 396jl account, please contact us immediately via live chat or at the email address provided in Section 14 of this Policy.
In fulfilling its responsible gaming obligations under PAGCOR licensing conditions, 396jl processes certain personal data specifically to protect players from harm. This includes monitoring gaming activity for patterns associated with problem gambling behaviour, administering player-requested responsible gaming limits, and processing self-exclusion requests.
Where a player activates a self-exclusion, 396jl retains sufficient personal data to enforce the exclusion and prevent re-registration during the exclusion period, even if the player requests general account deletion. This limited retention is a legal obligation under PAGCOR's responsible gaming framework and takes precedence over a player's general erasure request.
If 396jl is required to share responsible gaming information with PAGCOR or any authorised regulatory body as part of its compliance reporting, this will be done without your prior consent where required by law or regulation. All other responsible gaming data is handled with the same privacy protections as all other categories of personal data described in this Policy.
396jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulations, or NPC guidance. The date of the most recent revision is displayed at the top of this page.
When we make material changes to this Privacy Policy, we will notify registered account holders via their registered mobile number or email address, or by posting a prominent notice on the 396jl platform prior to the changes taking effect. Your continued use of the 396jl platform following notification of a material change constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 396jl protects your personal data. Previous versions of this Privacy Policy are available upon request by contacting the 396jl support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 396jl, please contact us through the following channels:
In accordance with its obligations under the Data Privacy Act of 2012, 396jl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data protection obligations and serving as the primary point of contact for data subjects and the National Privacy Commission. The DPO may be reached through the email address provided above.
If you are not satisfied with 396jl's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), which serves as the Philippine supervisory authority for data privacy matters.
We built 396jl on a foundation of trust — fair games, transparent policies, and genuine respect for your personal data. Join a PAGCOR-regulated online casino that treats your privacy as seriously as it treats your winnings. GCash deposits, PHP payouts, 700+ games, and a platform built for Filipino players. Must be 21+ to register and play.
Must be 21+ to register. PAGCOR licensed. By creating an account you accept our Terms & Conditions and this Privacy Policy. Gamble responsibly.